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IT Service Desk Knowledge Base
Professional, ITIL-aligned documentation and runbooks for service desk environments covering major incidents and AD troubleshooting.
Technologies
ITIL 4
ITSM
Technical Documentation
Service Desk
Project Overview
Authored ITIL-aligned KB articles structured for use in a real service desk environment.
Standard operating procedures for resolving account lockouts (Event ID 4740).
Runbooks for DHCP/DNS troubleshooting and P1 Major Incident response.
Step-by-step guides for GPO management and new starter onboarding/leaver offboarding.